Shipping information
Our online shop is active and shipments normally depart from Italy (BOLOGNA)
However, possible delays of a few days in deliveries due to the current constantly changing legislative decrees linked to COVID-19 or to disruptions caused by couriers who do not depend on our work.
Orders are processed Monday to Friday from 9:00 to 18:00. They are processed within 48 hours of receipt of the order, and shipped following checks carried out by the company that supervises payments.
Delivery to ITALY will be made in 3-6 working days (INDICATIVE TIMES) with SDA EXPRESS COURIER
https://www.sda.it/wps/portal/SDAit/condizioni-generali-trasporto
Delivery outside of ITALY within the EUROPEAN UNION will be made in 3-6 days working hours (INDICATIVE TIMES) with UPSwith a delivery attempt otherwise it will be delivered to the collection point closest to the delivery address and indicated on the shipment tracking.
https://www.ups.com/assets/resources/webcontent/it_IT/terms_carriage_it.pdf
If the UPS courier is not available at this time, an alternative carrier will be used.
On orders where "collection in store" is foreseen, collection will be available within 3 working days.
Free shipping in Italy for orders starting from €100.00 (NOT INSURED)
There are no customs fees.
Shipping costs are calculated at check out.
Free shipping in the Euro area outside national borders for orders starting from €250.00 (insured in case of theft or loss by the courier)
The transport cost for shipments in the Euro area is optional and amounts to:
Euro 10.00 not insured (value of contents not refundable in case of theft or loss by the courier)
Euro 12.00 insured (value of contents refundable in case of theft or loss by the courier)
If you choose not to insure the shipment, in the event of theft or loss by the courier you will not be entitled to any electronic voucher or return of the lost goods or refund.
All shipments are DDU (Delivered Duty Unpaid)
This term means that the seller assumes only responsibility for shipping the product and that, upon delivery, the customer is responsible for paying the shipping carrier any import costs, such as duties, import taxes, or brokerage fees and disbursement
Check the regulations in force in your country of origin.
How to track your shipment
Copy the tracking number you received via email and paste it from the menu in the shipping section search with the tracking received