FAQ (Frequently Asked Questions)

How do I buy? 
Register with your email address and add the products to the cart, then go to check out and select the available payment method.
All our products are also available for collection at our store in Casalecchio di Reno (BO) at the Meridiana shopping center.  
Can I pay on delivery? 
There is no payment on delivery 
How can I pay ? 
You can pay with all major credit cards such as Visa, MasterCard, American Express, etc.
Can I pay by bank/postal transfer? 
Of course, register and select other types of payments, you will then receive our IBAN to be able to make the transfer.
Remember to send the accounting copy of the execution via email to info@nym-store.com otherwise the order will not be taken into consideration and canceled one hour after receipt. 
Can I pay with PostePay? 
Of course, check or ask Poste Italiane if your card is enabled for online payments (Visa-MasterCard circuits) 
Do you accept PostePay top-ups? 
We do not accept PostePay top-ups
How long does it take for the goods to arrive?
Delivery takes place in 2/6 working days depending on the service chosen
Please note that couriers do not provide services on Saturdays and Sundays
and there may be delays during the holidays.
We invite you to consult the shipping terms for further information.
I placed an order but didn't receive the confirmation email? 
1) Check that you have not received the confirmation email in your SPAM or JUNK MAIL box. 
2) Check in your account that you entered your email address correctly during registration
I see a charge on my card but I haven't received the confirmation email? 
1) Check that you have not received the confirmation email in your SPAM or JUNK MAIL box. 
2) Check that you entered your email address correctly during registration
3) Check that it isn't just a failed debit authorization request. 
4) If when you return to www.nym-store.com you still see the active cart it means that the transaction was not successful. 
5) If an order number is not generated on your account you will not be charged. 
How can I find out where my shipment is?
When your order is processed, you will receive the tracking number (shipment tracking number) via email with which you can follow the status of the shipment.
If you haven't received it, please check your junk/spam mail or directly in your account.
Copy the tracking, go to the menu / to the shipping sections / search with the tracking received / and paste it into the search field
What size do you wear? 
Our products also fit up to size 54 depending on the models.
Please check the measurements shown in centimeters in the description under each item.
READ THEM CAREFULLY BEFORE BUYING, as they vary from model to model even if you read the U symbol which means ONE size. 
How tall is the model and what size does she wear?
The model is 1.75 m tall and wears size M.
Hips 90cm Bust 90cm Shoulders 44cm
What is the difference between the DANS EN and U size? 
None, they are all one size fits all, it's just an automatic translation error. 
I like an item but it is out of stock on the site, is it available in store?
The availability of the items is the same as in the store. 
I like an item but it is out of stock, will it be restocked?
The items on the shop are restocked weekly according to availability of fabrics etc... we recommend that you check the site frequently. 
If I make a mistake in size or model, can I change it? 
Certainly read all the methods and conditions carefully in the main menu in the RETURNS AND EXCHANGES section
I bought in your shop in Casalecchio di Reno, I can return an item online ?
No, it's not possible. 
I received a gift voucher, can I come to the store to use it? 
Yes, you can bring the email with the voucher code with you and deliver it to the cashier before paying. 
The code you provided me for the return does not work
1) check that it has not expired 
2) verify that you are entering the code with the same account with which you placed the order
Where do you have the shops? 
We have a boutique in Casalecchio di Reno in the province of Bologna inside the La Meridiana shopping center in via Aldo Moro 46. 
We are open every day from Monday to Saturday from 9am to 9pm and on Sunday from 10am to 8pm.