Terms and conditions of the service


The prices that are guaranteed to the customer are those displayed on the site at the time of the order. However, the latter can be modified at any time in the event of special conditions linked to certain economic factors, rights and taxes, evolution of the cost of labor or raw materials, special customer needs, etc.

All prices are indicated in euros and do not include transport costs which will be automatically calculated and indicated on the order form (cart).

All prices displayed are calculated including value added tax (VAT), which may differ in different billing countries.

Any promotion (discount code, promotion for special occasions, personal voucher) cannot be combined with others in progress. 

Order Fulfillment

1. The trolley constitutes the order form.

2. If you choose to place your order, you must enter the information necessary for billing and delivery of the items. The information that will then be provided commits the customer. In the event of an error in the delivery address header, the site and the company NYM S.r.l.s Unipersonale cannot be held responsible for the impossibility of delivering the item/s.

3. After the validation of the contact details, the means of payment will be chosen. The order will be automatically validated and will constitute an irrevocable commitment on the part of the customer which can only be questioned in the limited cases provided for by these conditions (see the right of withdrawal).

Each order is considered definitive and can only be canceled with the consent of NYM S.r.l.s Unipersonale and this under conditions that will indemnify it for any loss or damage caused by this cancellation.

Order confirmation

At each stage of the order (validation, possible change of availability, shipping) an e-mail is automatically sent provided that the e-mail address indicated in the registration form does not cause errors. The e-mail confirming the processing of the order and the sending of the package will specify the number of the package and the link to the carrier's website for tracking the delivery.

NYM S.r.l.s Unipersonale reserves the right not to confirm an order for any reason (problem relating to the order received or problem with the supply of items). You have 5 working days to indicate to the customer that he cannot fulfill the order and ask him to modify it or otherwise cancel it.


The total amount is to be paid upon validation of the order. NYM S.r.l.s Unipersonale is not aware of the card numbers and the data is not stored on the server. Access to customers' bank details is not possible either electronically or in print. Payment can be made by the following methods:

1. Credit card (Visa, Master Card, Amex, Maestro, CartaSi, Postepay)

2. Paypal

3. Bank transfer

The order is accounted for upon payment which is irrevocable, in cash, net and without discounts. Any delay, accident or non-payment entails, as a penalty, late interest equal to one and a half times the legal interest rate in application of Italian law.

Delivery areas and terms


Our online shop is active and shipments leave normally. However, delays of a few days in deliveries are possible due to the current constantly changing legislative decrees connected to COVID-19 or to disservices caused by couriers who do not depend on our work.

We deliver the items where the customer wants. If you want them delivered to a friend, a neighbor, your workplace... just specify the delivery address, which can be different from the billing address.

Delivery is carried out with the direct delivery of the product to the announced consignee, with, for each delivery, the signature of an acknowledgment of receipt by the identified consignee. In all cases, it is advisable to check the contents and the good condition of the package before signing the delivery receipt.

For any significant delay, we undertake to compensate the customer by offering the delivery costs on his next order. However, exceeding the delivery deadline cannot give rise to compensation for damages, or retention, or cancellation of the order in progress, in the event of total or partial strikes, internal or external to the company, blockade of means of transport or supplies, government or legal restrictions, etc.

NYM S.r.l.s Unipersonale cannot even be held responsible if laws, regulations or any other event lead to a blockage of the articles at the borders.

Right of withdrawal, return and exchange

If for any reason the Customer is not satisfied with the order, or in the unfortunate event that products are delivered that do not comply with the requirements, the Customer has the right to withdraw from the contract without any penalty by following the instructions below:

1. The return can be made within 14 working days from the arrival of the goods

2. NYM S.r.l.s Unipersonale will refund the full cost of the products returned by the Customer, which are deemed unworn, unused and undamaged.

3. In case of return of the product, the latter will be charged to the customer. Similarly, in the event of an exchange of goods, NYM S.r.l.s Unipersonale does not take charge of the transition.

4. The Customer can exercise the right of withdrawal by sending a written communication to NYM S.r.l.s Unipersonale at the e-mail address: info@nym-store.com indicating: Name, Surname, the number of the order for which intends to exercise the right of withdrawal, any motivation 


Complaints or disputes will always be received with kindness and attention. In the event of a dispute, the company NYM S.r.l.s Unipersonale will be addressed as a priority to obtain an amicable solution, by post, email or via the contact form in the Contacts section of the NYM S.r.l.s Unipersonale website.


In accordance with article 4 of decree n°78-464 of 24 March 1978, the provisions hereof cannot deprive the customer of the legal guarantee which obliges the professional reseller to guarantee him against all the consequences of hidden defects of the thing sold. The company is not the manufacturer of the products presented on the www.nym-store.com website, in accordance with the law n°98-389 of May 19, 1998 relating to liability for defective products.

Consequently, in the event of damage caused to a person or property due to a product defect, only the liability of its manufacturer may be pursued by the Customer, on the basis of the information appearing on the packaging of the aforementioned product. Furthermore, the company reminds that the products, services and information offered by NYM S.r.l.s Unipersonale do not in any way replace the constant supervision of adults.

The responsibility of NYM S.r.l.s Unipersonale could not exist in the event of failure to comply with the legislation of the country in which the products are delivered. It is up to the customer to check with the local authorities the possibilities of importing or using the products or services he plans to order.

All conditions

A change in legislation, regulation or a judicial decision which invalidates one or more clauses of these general conditions of sale would not compromise the validity of these general conditions of sale. Such a change or verification could in no case allow the customer not to comply with these general conditions of sale.

Duration and application

These Conditions apply for the entire duration of the online publication of the services offered by the company NYM S.r.l.s Unipersonale. They can be modified at any time by the latter.