Information on returns and refunds


NYM wants the customer to be satisfied. Therefore, should there be any problems with the order, the customercan return the order within 3 working days from the date of receipt of the orderone or more items purchased and request an exchange of goods or size.
All products purchased on NYM come with an identification tag. We therefore invite the customer to try the product without removing the tag so that it can be returned intact.

NYM S.r.l.s Unipersonale reserves the right to refuse unauthorized or delayed returns.

For products purchased on, the return is the responsibility of the customer.

The cost of the express return ticket is Euro 5.99 for national shipments.

The cost of the return ticket is equal to Euro 15.00 for euro area shipments.

The return in four steps

1) you can proceed directly to the exchange request, from the menu, under returns and exchanges,
request quick exchange with voucher.

2) You will subsequently receive the return authorization and you will be able to independently proceed with the payment of the ticket for the amount of €5.99 for shipping,from the menu, under returns and exchanges , pay the ticket after authorization,.

3) You will receive by email the label to printand put on the package and the courier will come on the day indicated on the label itself in the time slot between 09.00 and 18.30. NYM will directly contact the courier for collection, communicating the customer's address and contact details. (it is not possible to specify collection times by the customer)

4) Upon receipt of the returned product, after the necessary checks, we will issue you a voucher for the same amountto spend for your next purchase without expiration.

Method and timing of voucher issuance

The voucher is issued after receipt of the return by our warehouse and after relevant checks.

Verification of product integrity can take up to 5 working days.

Voucher issuing times occur within 3 working days from warehouse confirmation via electronic discount voucher of the same amount to be reused at without expiry



In the event of a request to withdraw from the contract you can request the form directly from, the entire amount of the order excluding shipping costs will be refunded on the same means of payment within 14 days of delivery of the goods.

The shipping costs are borne by the customer.

Fill out the form attaching a copy of your identity document and the shipping receipt containing the tracking number and forward everything to  

Refund times occur within 14 working days from warehouse confirmation using the same payment method with which the order was placed.

NRefunds are not made for small contracts equal to Euro 50.00. 

No refunds will be given for damaged or visibly used goods. 

The customer is responsible for collecting the goods in the event of refusal within 14 working days.